The Calm Voice Award
Honoring the calm behind the chaos.
In the middle of chaos, there is always a voice.
Steady. Focused. In control.
The Calm Voice Award recognizes the telecommunicators who bring clarity to confusion and composure to crisis — the ones who stay calm, no matter what comes through the line.
I’m Ducking Calm.
A bold campaign built around the professionals who handle the unimaginable — without raising their voice, without losing control, and without missing a step.
Because in 911, calm isn’t optional. It’s everything.
What Is The Calm Voice Award?
The Calm Voice Award recognizes telecommunicators who remain composed, focused, and in control during high-pressure situations.
In 911, calm isn’t just a skill — it’s what keeps calls on track, callers grounded, and outcomes moving in the right direction.
This award exists to recognize the voices that don’t break when everything else does.
What We Look For
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Calm under pressure
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Clear, confident communication
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Control in chaotic situations
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Strong professional presence
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The ability to guide others through crisis
Who Can Be Nominated
Any public safety telecommunicator — call taker, dispatcher, or supervisor — who has demonstrated the ability to stay calm and effective during a critical moment or consistently over time.