Recognition
Programs that spotlight the telecommunicators who uplift their teams and hold the line every day.
National Nonprofit · Public Safety Communications
The voice behind the call matters.
Gold Line Support™ stands with the 911 telecommunicators, dispatchers, and emergency communications professionals who hold the line every day.
Flagship Event
First Voice Summit 2027
Before the lights. Before the sirens. There's a voice.™
🗓 October 19–21, 2027 · 📍 Downtown Jacksonville, FL
A national, nontraditional summit built around facilitated workgroups, leadership conversations, recognition, and real action items — for the professionals behind every emergency response.
At a glance
- Facilitated workgroups & leadership conversations
- Recognition moments & community connection
- Vendor booths from $1,200 · sponsorships from $500
- Attendee, vendor & speaker interest open now
Who we are
Strengthening the professionals behind the headset.
The voice behind the call matters — and so does the person behind the voice.
Gold Line Support™ is a registered nonprofit dedicated to elevating all public safety communications professionals across the United States — 911 telecommunicators, dispatchers, emergency communications center staff, non-911 communications professionals, and the supervisors, managers, and directors who lead them.
We strengthen the people behind every call through national recognition, meaningful community connection, and initiatives that support long-term resilience in emergency communications.
What we're building
Three commitments to the field.
Wellness
Initiatives that promote resilience, healthy careers, and sustainable service in 911.
Professional growth
Training and virtual learning built specifically for emergency communications professionals.
Introducing
First Voice
A national initiative — in partnership with The 911 Chaplain Initiative — focused on recognition, wellness, peer support, storytelling, and community engagement, and the home of the First Voice Summit.
Recognition & support
Programs that put people first.
Recognition
Sunshine Dispatcher
Celebrating the dispatchers who bring light to their teams and their callers.
Learn more AwardCalm Voice Award
Honoring the steady voice that guides callers through their hardest moments.
Learn more ScholarshipBuster Brown Legacy Scholarship
Investing in the education and future of communications professionals.
Learn moreOur supporters
