Founded in 2021 during APCO International Conference in San Antonio, Texas, a group came together talking about peer to peer support  in 911 Communication Centers. It was discovered that peer support was lacking overall within all departments we represented.  We are here to provide a safe space for the ones behind the badge and discuss the impacts within different communication centers while getting feedback from other 911 professionals. In addition, this will be a place providing and encouraging continuous education to 911 professionals around the U.S.

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Gold Line Support's mission is to strengthen 911 professionals through peer support by providing training, mental health resources, and outreach. Gold Line Support is a community of 911 Telecommunicators that not only answer the call for service for the public, but offers those in this community the peer support they need to do their jobs to the best of their ability.