Recognition
Programs that spotlight the telecommunicators who uplift their teams and hold the line every day.
National Nonprofit · Public Safety Communications
The voice behind the call matters.
Gold Line Support™ stands with the 911 telecommunicators, dispatchers, and emergency communications professionals who hold the line every day.
Flagship Event
First Voice Summit 2027
Before the lights. Before the sirens. There's a voice.™
🗓 October 19–21, 2027 · 📍 Downtown Jacksonville, FL
A national, nontraditional summit built around facilitated workgroups, leadership conversations, recognition, and real action items — for the professionals behind every emergency response.
We’re looking for session leaders. If you have run a room, trained a class, or learned something the hard way, the field needs to hear it. Applications are open now.
At a glance
- Facilitated workgroups & leadership conversations
- Recognition moments & community connection
- Vendor booths from $1,200 · sponsorships from $500
- Session leader applications open now
Who we are
Strengthening the professionals behind the headset.
The voice behind the call matters — and so does the person behind the voice.
Gold Line Support™ is a registered nonprofit dedicated to elevating all public safety communications professionals across the United States — 911 telecommunicators, dispatchers, emergency communications center staff, non-911 communications professionals, and the supervisors, managers, and directors who lead them.
We strengthen the people behind every call through national recognition, meaningful community connection, and initiatives that support long-term resilience in emergency communications.
What we're building
Three commitments to the field.
Wellness
Initiatives that promote resilience, healthy careers, and sustainable service in 911.
Professional growth
Training and virtual learning built specifically for emergency communications professionals.
Introducing
First Voice
A national initiative — in partnership with The 911 Chaplain Initiative — focused on recognition, wellness, peer support, storytelling, and community engagement, and the home of the First Voice Summit.
Recognition & support
Programs that put people first.
Recognition
Sunshine Dispatcher
Celebrating the dispatchers who bring light to their teams and their callers.
Learn more AwardCalm Voice Award
Honoring the steady voice that guides callers through their hardest moments.
Learn more ScholarshipBuster Brown Legacy Scholarship
Investing in the education and future of communications professionals.
Learn moreFor the people behind the headset
Support, when you need it.
Peer support Coming soon
Talk to someone who has sat in the same chair
Confidential, one-to-one support from trained peers who have worked the console. Private by design.
See how it works
Financial wellness Coming soon
Straight answers about money, from someone qualified to give them
One-to-one guidance from a credentialed financial counselor: budgeting on shift-work income, agency benefits, pensions and retirement, and planning for what comes after the headset.
Physical wellness Coming soon
Ongoing support, not another challenge to finish
Workouts, eating, sleep, and stress relief built around rotating shifts and long hours in the chair. Nothing to sign up for and nothing to complete — guidance that stays there whenever you want it.
In an emergency, call or text 988 for the Suicide & Crisis Lifeline.
Our supporters
